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Technically Speaking: Tech help is available whenever you need it

IT Services’ checklist and 24/7 Helpdesk can help you ensure a smooth, successful start to the new semester.

By Diane Watkins

January 24, 2019

ITS helpdesk assisting patronInformation Technology Services provides a variety of technologies to help faculty and staff deliver enriching educational experiences — both in the classroom and online — as well as a 24/7 Helpdesk that provides assistance with using these technologies.

The Helpdesk’s New Semester Technology Checklist is an equally handy tool to help faculty and staff prepare for the new semester. The checklist provides detailed information that will help you:

  • Set up password-recovery options for your Metropolitan State University of Denver NetID.
  • Ensure that your classrooms have all the necessary software and equipment. 
  • Update your laptop by connecting it to the MSU Denver wired network or bring it to the ITS Helpdesk.
  • Reset your web browser.
  • Verify that your syllabi include the ITS Helpdesk contact information.

Whenever you need assistance, feel free to reach out to the Helpdesk at 303-352-7548 or Walk-up service desks are also available Monday-Thursday from 8 a.m. to 5 p.m. and Friday from 10 a.m. to 5 p.m. in Administration Building 475 and West Classroom 243.

One-on-one Blackboard Learn assistance is offered Monday-Thursday from 9 a.m. to 4 p.m. and Friday from 10 a.m. to 4 p.m. in West Classroom 243.

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