March

Part 1 - It’s coming so get ready for a new telephone system

Upgrading and managing our own system will bring new features and also new telephone numbers.

March 1, 2017

Information Technology Services is leading an initiative to replace MSU Denver’s telephone system. The current phone system is provided by Auraria Higher Education Center and shared by Auraria’s three institutions. This initiative was prompted by a decision that each institution manage its own telephone system, rather than share a single system.

After researching various phone systems, ITS determined that Microsoft’s Skype for Business (S4B) may be the best solution for us, as it provides customizable software with cutting-edge capabilities. One big advantage is it’s already included in MSU Denver’s Office 365 suite of applications. In fact, ITS believes that using S4B with VoIP (Voice over Internet Protocol) phones/headsets will provide the University with a robust, unified communications solution with many useful features that aren’t available with our current phone system. (Read Part 2 tomorrow.)